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Terms of Engagement

SKR Legal Solicitors incorporates a strict terms of business, a copy of which is available below. It outlines as to what is of the firm by clients and in the professional manner the firm is to act when dealing with client’s needs. The terms will always be supplied to client’s at the start of their matter so that clients are aware of the structure the firm operates under.

The firm has various fee structures in place as follows:

  • No win no fee (available on certain legal matters)
  • Fixed fee
  • Pro-bono (dependant on the client’s circumstances)

The firm is committed in providing cost-effective and high quality services without leaving the client out of the pocket. The firm also has in place hourly fees as follows:

  • £200.00 per hour for a meeting with a senior solicitor
  • £150.00 per hour for a meeting with a junior solicitor
  • £100.00 per hour for a meeting with a legal advisor/paralegal

The Terms of Business at SKR Legal Solicitors is as follows:

  1. Introduction
    1. We are pleased to accept instructions to act on your behalf. The purpose of this document is to confirm our appointment, to set out the basis on which we charge, and to supply other relevant information.
    2. We appreciate that this Terms of Business is quite long but it is important that you read it thoroughly. If you would like further clarification on anything at any stage, please do not hesitate to contact us. We are here to help.
    3. We aim to offer our clients high quality legal advice with a personal and approachable service at a fair cost. As a start, we hope it is helpful to you to set out in this statement the basis on which we will provide our professional services.
    4. Unless we advise you otherwise, these Terms of Business apply to all instructions that you give us, to include any future instructions.

  2. What you want us to do
    1. We will act for you for the purposes stated in the attached letter. Please read this very carefully as it is very important that you understand the scope of our services. If there is anything you do not understand then please ask us.

  3. People responsible for your work
    1. The person who has signed the attached letter is responsible for your matter. Their status within the Firm is also stated. The person ultimately responsible for your matter is Shahzad Raja, a Solicitor and also the Principal of the Firm. The Firm makes every effort to avoid changing the people who deal with your matter as we know that this is unsettling for clients and that it can lead to discontinuity. However there may be times when we cannot avoid this, for example sickness or holidays. If this happens we will let you know, with the name and status of the new person, as soon as we can.

  4. Our responsibilities to you
    • These are our responsibilities to you. We promise that we will:
      1. update you regularly by telephone or in writing with progress on your matter. We will also update you by SMS messages if you are happy to receive these;
      2. be realistic and honest about what we can and cannot achieve;
      3. update you on the costs of your matter (if applicable);
      4. update you on the likely timescales for each stage and any changes;
      5. consult you on strategy even if there appears to be only one realistic option;
      6. not assume anything.

  5. Your responsibilities to us
    • You must:
      1. give us clear, timely and accurate instructions and provide us with any information we request as soon as possible;
      2. ask us if you do not understand anything, we are always pleased to explain;
      3. bring all documents with you to meetings; (if applicable);
      4. advise us immediately of any changes in your circumstances or in your contact details;
      5. give us written consent to deal with any intermediary;
      6. consider carefully and act upon the advice we give.

  6. Levels of service
    • In acting for you, we aim to achieve the highest possible levels of service. In particular we aim to:
      1. return calls within one working day. The office will normally be open from 9am to 5.00pm Monday to Thursday and 9am to 5pm on Friday. At other times please leave a message on the office voicemail;
      2. reply to letters and emails within two working days unless we need information from a third party. We generally reply using email where possible as this makes for faster communication. We do not encrypt messages. We are not responsible for the security of email;
      3. communicate with you in plain English (unless you have requested that we use another language), explaining all legal terms;
      4. consider the options with you and advise you which we consider the best for you;
      5. complete your case as soon as possible, but matters outside our control might cause delay. We are not responsible for any such delays;
      6. encourage equality of opportunity and respect for diversity in all our dealing with clients, third parties and employees. If you would like a copy of our written policy, please ask us.

  7. How we will charge for our work
    1. You must not assume that an initial interview is free unless we specifically agree this with you in writing.
    2. We do not accept legal expenses insurance.
    3. We have agreed to carry out the work for the fees quoted in the attached letter, although we reserve the right to review this if significant unexpected complications arise. We will advise you as soon as possible if this occurs and why, and we will not carry out any additional work without your consent. You must pay the enclosed invoice before we can do any work for you.
    4. There may be circumstances when you may be responsible for other costs, for example those of an immigration agency or sponsor. We will tell you as soon as we know of any additional charges. We might not know of these before we start work, so you must not assume that the attached costs estimate and invoice are necessarily complete.
    5. It is our normal practice to require payment in advance. Whilst we try not to charge more than the fee originally quoted to you, if the matter proves to be substantially more complex or time-consuming than originally envisaged we reserve the right to ask you for more money. We will tell you if this happens, with an appropriate explanation. Please note that we do not operate a client bank account and so we do not take money on account of costs.
    6. If we ask you to pay an amount to a third party, then you must pay it immediately. We will try to forecast any such payments in advance so as to help you budget and so that you have as complete a picture as possible on likely costs. We will not pay expenses on your behalf.
    7. If we have agreed alternative payment terms with you, we will write to you with details of them.
    8. We are entitled to hold onto any papers until our invoice is paid. We can also charge interest on all, or part of, an unpaid invoice, currently at 8% per year, starting from the date that is 7 days after delivery of it.
    9. We do not accept more than £1000 cash from clients on any one matter. Please make payments by bank transfer: we will give you our bank details. If you pay by cheque you must allow at least four clear working days for the cheque to clear, so for example a cheque delivered to us no later than noon on Monday will not clear until the following Monday. We do not accept cheques drawn by third parties.
    10. You may terminate your instructions to us in writing at any time. If you have paid our invoice then we will offer an appropriate refund. However please be aware that there is a great deal of administrative cost associated with opening a file and a great deal of professional time in considering it: therefore the refund is unlikely to be on a pro-rata basis. Where this happens, we aim to achieve a fair outcome for clients, on a case-by-case basis. We will only refund money by BACS to a UK bank account.
    11. We in turn have the right to stop acting for you if we have serious differences over basic matters, or if a potential or actual conflict of interest arises, or if you do not pay our invoice. Termination of our representation does not affect your responsibility to pay our fees and expenses incurred up to the time of termination. We will not terminate instructions without reasonable cause, and only on reasonable notice. However please be aware that there is a great deal of administrative cost associated with opening a file and a great deal of professional time in considering it: therefore any refund is unlikely to be on a pro-rata basis. Where we cease acting, we aim to achieve a fair outcome for clients, on a case-by-case basis. If we do this we will suggest other firms to you, who would be appropriate to continue your case.
    12. If your case does not proceed then we will charge depending on what stage has been reached. However please be aware that there is a great deal of administrative cost associated with opening a file and a great deal of professional time in considering it: therefore the refund is unlikely to be on a pro-rata basis. Where this happens, we aim to achieve a fair outcome for clients, on a case-by-case basis. We will only refund money by BACS to a UK bank account.
    13. If you have any query about our fees or about an invoice, please contact the person dealing with your matter, or their supervisor, straight away.
    14. You are entitled to object to our invoice through our complaints procedure and/or by asking a court to assess the bill under Part III of the Solicitors Act 1974, however the court will expect you to pay a fee for this service. There are also very strict and short time limits for bringing this sort of action, please ask us for details. If, following a complaint to us, you are not happy with our conclusions you can refer the matter to the Legal Ombudsman. This is a free to you service. The address is given below at section 16.3. Subject to some minor exceptions set, you must bring your complaint within six months of our final determination.

  8. Client money
    1. We do not maintain a client bank account and therefore we do not accept client money. We are therefore unable to hold any funds on your behalf. Because of this, we do not pay interest under any circumstances.

  9. Legal Indemnity Insurance
    1. Sometimes we need to obtain legal indemnity insurance. We will tell you if we need to do this, and we will explain why it is needed, with a quote for the likely cost. We select legal indemnity insurance products from a range of insurers. We do not receive a commission from the insurer (or anyone else) in any form, nor do we pay one.
    2. SKR Legal Solicitors is not authorised by the Financial Conduct Authority. However, we are included on the Exempt Professional Firms Register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on selling and administration of insurance contracts. Our registration number is LS591194. The Law Society regulates this part of our business including arrangements for complaints or redress if something goes wrong. The register can be accessed via the Financial Conduct Authority website at
    3. The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Ombudsman is the independent complaints handling service set up by the Legal Services Act 2007. If you are unhappy with any insurance advice you receive from us, you should raise your concerns with any of those bodies and not with the Financial Conduct Authority.

  10. Proof of Identity
    1. We are required by law to obtain satisfactory evidence of your identity and of your address. This applies even if you are well-known to us. We can often obtain satisfactory identification of criminal law clients from the custody record, charge sheet or bail sheet. Otherwise, please bring to the office your passport or photocard driving licence (full, not provisional) and a recent utility bill clearly showing your name and address. The bill must not be more than three months old, nor can it be a mobile phone bill. If you cannot bring the documents to the office please post them to us. We are not responsible for documents lost in the post so we advise you to use Guaranteed Delivery.
    2. If you do not have a passport or driving licence, there are other ways we can identify you. Please call us to discuss the options and we will be pleased to advise you.
    3. It is a requirement of the Solicitors Regulation Authority that we know who we are dealing with. We cannot proceed with your work until we have identified you.
    4. The law requires us to be satisfied as to the source of any funds that may be received into our account. Despite the rules of confidentiality that govern solicitors, we are required to report to the authorities any circumstances which lead us to suspect that such funds may not be legitimate. Your continued instructions is your consent to this. In those circumstances we would not be permitted to inform you that we had made a report, and we could be required to take no further steps in your matter, without explanation. Naturally we are confident that this will not arise but it is important that you are aware of our obligations.

  11. Confidentiality
    1. We are under professional and legal obligations to keep your affairs private. Except as set out in this document we will not discuss your affairs with anyone else unless we have your written permission.
    2. We use the information you provide primarily for the provision of legal services to you and for related purposes including:
      • Updating and enhancing client records
      • Analysis to help us manage our practice
      • Statutory returns, eg for applications for public funding
      • Legal and regulatory compliance

    3. Our use of that information is subject to your instructions, the Data Protection Act 1998 and our duty of confidentiality. Our work for you may require us to give information to third parties such as immigration agencies or claims management companies. You have a right of access, under data protection legislation, to the personal data that we hold about you on you making an appropriate request and on payment of the statutory fee, currently £10.

  12. The Law Society’s ‘Lexcel’ accreditation and other accreditations
    1. We are working towards the Law Society’s Lexcel quality standard. As a result, we are or may become subject to periodic review by outside consultants and assessors. This could mean that your file is selected for review. We need your consent for it to be inspected. All inspections are, of course, conducted in total confidence. If you prefer to withhold consent, work on your file is not affected in any way. Since very few of our clients do object, we assume that we have your consent unless you say otherwise. Similarly we will also assume that your consent now will cover all future matters that we conduct for you. Please do not hesitate to contact us if we can explain this further or if you would like us to mark your file as not to be inspected.

  13. Termination
    1. You may terminate your instructions to us in writing at any time but we will be entitled to keep all your papers and documents while there is money owing to us for our charges and expenses. If at any stage you do not wish us to continue doing work and/or incurring charges and expenses on your behalf, you must tell us this clearly in writing. We are entitled not to release your papers to you until we are paid in full.
    2. If we decide to stop acting for you we will only do this with good reason and on giving you reasonable written notice. We will suggest alternative providers.

  14. Provision of Services Regulations 2009
    1. These regulations require us to give certain additional information to you. Our postal address, fax number, email address and telephone number are set out on the attached letter and on our website at SKR Legal Solicitors is the trading name of Shahzad Khan Raja, a Solicitor. We are Solicitors in England and Wales, authorised and regulated by the Solicitors Regulation Authority. Our SRA number is 591194. Our VAT number is 170709118. We hold professional indemnity insurance, details are available upon request.

  15. Consumer Protection (Distance Selling) Regulations 2000
    1. If you instruct us by telephone or email, you have the right to withdraw your instructions without charge for any reason within 7 working days from the day after the date on which you sign these Terms and Conditions. If you wish to do this, you must tell us within this period. However, if we start working on your instructions with your consent, you cannot withdraw without charge. Your acceptance of these terms of business amounts to such consent.

  16. Raising queries or concerns
    1. We aim to offer all our clients an efficient and effective service and we are confident that we will do this. If you are unhappy with any aspect of our service, including an invoice we have sent you, please raise the matter with Mr Shahzad Raja (who is the owner of the Firm) and he will be pleased to investigate in accordance with our written complaints policy. A copy of this is available on request.
    2. If you remain dissatisfied you can refer the matter to the Legal Ombudsman who can consider your complaint. You normally must do this within 6 months of receiving a final written response from us. You must also bring your complaint to the Ombudsman within six years from the events in question or three years from the date when you should reasonably have known that there was cause for complaint. You must normally use our internal complaints procedure first, but you may refer to the Ombudsman if we have not settled the matter to your satisfaction within eight weeks of the date of your complaint, or if there has been an irretrievable breakdown in relations.
    3. You can contact the Legal Ombudsman by phone 0300 555 0333 or in writing P O Box 6806 Wolverhampton WV1 9WJ or email

  17. Storage of documents
    1. At the completion of your instructions, we will scan and shred your file of papers. We will keep the scanned copy for six years. After that, we may destroy it without notice to you. If you ask us to reproduce the file you agree to pay us a reasonable charge. This will depend on the number of printed sheets to be made. We charge 10p per printed sheet, subject to a minimum charge of £30 + VAT.
    2. We do not have long-term storage facilities for documents and therefore we cannot accept storage requests.

  18. Taking matters further
    1. Your continuing instructions is your acceptance of these terms of business, but please sign and date the copy of the attached letter and return it to us immediately. Then we can be confident that you understand the basis on which we will act for you.
    2. We want you to understand what we will do, who will do it, how we will do it, and what it will cost you. If you have any queries, please ask us, as we are here to help. We are always pleased to advise. Please do not be embarrassed to ask, as we are always pleased to explain.

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